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Catastrophe Solutions

Privacy Policy

We collect information submitted through forms, calls, messages, and website activity to respond to service requests, coordinate restoration services, operate the business, improve customer experience, and meet applicable business and legal requirements.

How We Handle Information

Last Updated: October 6, 2026

This Privacy Policy explains how Catastrophe Solutions may collect, use, retain, and share information when visitors use this website or communicate with us about restoration services.

Information We Collect

Catastrophe Solutions may collect information that visitors voluntarily provide through website forms, telephone calls, text messages, emails, service requests, and other communications. This may include contact information, property information, details about property damage, service-request information, and other information necessary to evaluate or respond to an inquiry.

Information Collected Through the Website

When visitors use the website, certain technical information may also be collected automatically, such as browser or device information, IP address, referring pages, pages visited, and similar website-usage information through cookies, analytics, or related technologies.

How We Use Information

Information may be used to respond to service requests, communicate with customers and prospective customers, coordinate inspections or restoration services, provide customer support, operate the website and business, improve the customer experience, and maintain appropriate business records.

Restoration and Insurance Coordination

When appropriate to a customer's request, information may be used to document property damage, coordinate restoration-related services, communicate regarding a project, or assist with communications involving insurers, adjusters, contractors, or other parties involved in a restoration matter.

Calls and Text Communications

When a visitor provides a telephone number and gives the applicable consent, Catastrophe Solutions may use that number to communicate about the person's inquiry or service request through calls or text messages. Message and data rates may apply. Customers may reply STOP to opt out of applicable text messages and may use other opt-out instructions provided in communications to manage text-message preferences.

Cookies and Analytics

The website may use cookies, analytics tools, and similar technologies to understand website activity, improve site functionality, evaluate performance, and provide a better visitor experience. Visitors may be able to manage certain cookies through their browser settings.

How Information May Be Shared

Information may be shared when reasonably necessary with trusted service providers, restoration professionals, contractors, technology providers, insurance-related parties when relevant to a customer request, professional advisers, or other parties helping Catastrophe Solutions provide or support its services.

Data Retention

Catastrophe Solutions may retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and project records, resolve disputes, meet legal or contractual requirements, and support legitimate business operations.

Information Security

Catastrophe Solutions uses reasonable administrative, technical, and organizational measures intended to protect information. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Your Choices and Privacy Requests

Depending on applicable law and the visitor's location, individuals may have certain rights or choices concerning their personal information. Privacy-related questions or requests may be submitted to Catastrophe Solutions using the contact information available on the website.

Children's Privacy

This website and its restoration services are not intended for children under 13, and Catastrophe Solutions does not intentionally seek to collect personal information directly from children under 13 through this website.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in website functionality, business practices, or applicable requirements. When changes are made, the Last Updated date on this page should be revised.

Contact

For questions regarding this Privacy Policy or information submitted through the website, visitors may contact Catastrophe Solutions through the website or call (800) 883-3965.

Restoration Support

24/7 Response

Urgent property damage is handled quickly.

Insurance Coordination

Documentation and adjuster coordination help move claims forward.

Nationwide Support

Coverage language and routing support broader property response needs.